ERROR "Registration code 1 - other failure" upon Synth V Editor Registration

Hello! I installed Synth V Editor (not Studio) on a new PC, and for some reason my registration code from Animen does not work anymore, even though at most it should have been registered to only 2 devices (out of the 3 maximum). Is there a way I can get around this? I purchased the license last year, and I still have the email, if it helps. Thank you in advance.

(Also it seems I also cannot generate a new registration code for Eleanor Forte for the Editor, the site seems to have issues)

You can contact after-sales support at the website where you bought it, and they can mention the activation reset service.
(Translate with translator)

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Thank you, this did the trick! Still no luck on the Eleanor Forte registration code though, haha.