Help with deactivating a voicebank from a dead laptop

My laptop broke, and, while I still have access to the email containing the serial code, I used one of my activations on it, so I would like to know if there is a way I could go about deactivating it. I managed to salvage the HDD with everything in it, it’s 100% working, so I’d imagine there’s something I can do about it… I don’t want to lose one of my activations, naturally. The bank in question (Chiyu R2) was purchased from Taobao, no proxy, just straight up; I don’t know how to contact the distributor through there, though. Any help will be appreciated.

Not sure if it’s worth noting but I do have the bank activated on another computer as well, since I use it occasionally. So if I activate it on this one, that’ll be my last activation used up. That’s a bit concerning to me, which is why this is a pressing issue for me.

(Also, I saw most activation related questions being posted to this category, but if it’s wrong, let me know)

You can try contacting Taobao store after-sales support to see if they can solve the problem …

Thank you, I’ll give it a shot! I don’t know how but since I have the app I’d imagine it’s not too hard to figure out.

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