synth v crashes when i switch to an ai voice?

i use synth v in ubuntu 20.04 in a virtual machine. every time i try to switch to an ai voicebank, it crashes even on an empty track. works fine with standard voices.
unfortunately i can’t find the log file (if there is one) to figure out what goes wrong, but does anyone have any ideas as to what’s happening and how to fix it?

Have you confirmed that the editor and voices are updated to the latest versions?

(open “License and Updates” panel on the right side and click “Check for Updates”)

i have, they’re all updated to the latest version

Locate where you installed SynthV - then run gdb -ex run -ex bt {/your/path/to/synthv-studio} in the terminal. At some points you will see the program hang itself - check the terminal to see if there is anything happen.

I’m also having trouble loading full AI voicebanks in SynthV - but not Lite voicebanks, strangely.

i’m not entirely sure what to do with the command, but when i pressed “c” when it prompted me to choose between 3 options (“type <RET> for more, q to quit, c to continue without paging”), i got this.

Thread 11 "synthv-studio" received signal SIGILL, Illegal instruction.
[Switching to Thread 0x7fffe48a6700 (LWP 3238)]
0x0000555555f80c7a in ?? ()
#0  0x0000555555f80c7a in ?? ()
#1  0x0000555555f253ed in ?? ()
#2  0x0000555555f24fd0 in ?? ()
#3  0x0000555555f24fd0 in ?? ()
#4  0x0000555555f255ca in ?? ()
#5  0x0000555555e73375 in ?? ()
#6  0x0000555555e71f45 in ?? ()
#7  0x00005555557dd496 in ?? ()
#8  0x00005555557aa9d8 in ?? ()
#9  0x00005555557aaf49 in ?? ()
#10 0x00005555557ce2ba in ?? ()
#11 0x00005555557d5063 in ?? ()
#12 0x00005555557d434d in ?? ()
#13 0x00005555557d9cd5 in ?? ()
#14 0x0000555555b2a726 in ?? ()
#15 0x0000555555b2a90d in ?? ()
#16 0x00007ffff7d41609 in start_thread (arg=<optimized out>) at pthread_create.c:477
#17 0x00007ffff7822293 in clone () at ../sysdeps/unix/sysv/linux/x86_64/clone.S:95

nothing else came after it. the program froze when i selected eleanor ai lite, so i’m not sure what else to do, as nothing else happened in the terminal.

sidenote: i use synth v basic and lite voicebanks only (yes i know im broke lmao), and you seem to be having issues with full, so i’m not entirely sure if our issues are the same.

Thread 11 "synthv-studio" received signal SIGILL, Illegal instruction.

This means either your CPU is old, or cannot support special CPU instructions set that AI voices need to function. From my experience 4th gen (or newer) Intel CPUs or the equivalent AMD ones are required for AI voices to work, anything older can cause illegal instruction error like this.

Also, you mentioned running SynthV with a virtual machine, so how about booting a live Ubuntu USB and try running SynthV from there? There is a small chance that your CPU is capable of using AI voices, but not in virtualization environment.

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hmm, that’s probably it, my computer’s pretty old. i know that it used to work fine (as in, didn’t crash), so i think maybe it would work without a virtualization setting, but i’m a little scared i would mess up my actual computer if i were to load up a live usb. thank you for helping me figure this out though!

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