On the 26th of october I ordered the bundle Synthesizer V studio Pro + Any Voice Databa on website, the status order is marked " Completed" on the web site but I never received any confirmation email and never got the download link.
I paid using Paypal, the money transfert was confirmed by Paypal, it’s been 2 days and I have no news about my purchase.
These forums are not actively monitored by Dreamtonics, so unfortuantely the support email you mentioned is the only way to contact them.
Keep in mind it’s only been one day and there might be a significant time zone difference between yourself and Dreamtonics in Japan. I haven’t heard of people having issues contacting that email address, so it’s likely just a matter of time.
We both are in the same situation. I placed an order for the bundle Synthesizer V studio Pro + Any Voice Database on October 18. I paid by credit card and have seen that my credit card was charged for the amount of my order paid to “DREAMTONIC* 3353”. I sent an inquiry to [email protected] on October 21. I found another email address, [email protected]. I sent a copy of my inquiry to that address on October 26. I never received a reply to either email. I have found on line their postal address. It is 501 Otomi Building. 5-8-11 Asakusabashi. Taito-ku. Tokyo 111-0053. Japan. If I do not get an email from Dreamtonics by Wednesday of next week, I will send a registered letter, return receipt requested, to that address. My last resort will be to contact the bank that issued my credit card, to see if they can do anything. Have you thought of contacting PayPal? Please post something to this forum if any thing further develops.
I hope this can be resolved. Synthesizer V is a product I like very much, and I would like to order more voices. Please post to this forum if you get any response from Dreamtonics.
Would you please tell us what is your email service provider? That will definitely help others with the same problem to solve it. Many email service providers would block emails from certain IPs or regions and that’s what causes your problem.