Can't update SynthV Studio Pro

I am on MacOS 11.6.

I have sent a message to Anicute where I originally bought Synth V Studio Pro to get the installer, but I want to find out the cause of the problem so I can get future updates too!

Is there a way to see the install logs so I can find the error?

I haven’t seen this error before, but you may also want to reach out to Dreamtonics directly ([email protected]) for help troubleshooting. If you’re able to turn on (or off) a VPN that might also provide a quick fix.

As a workaround you can always get the latest installer directly from Dreamtonics (Dreamtonics Download). After downloading it you can simply run the file to update your installation.

Thank you! I didn’t realize that I could download the installer from Dreamtonics even though that’s not where I purchased it! I was able to successfully update.

My theory is that the updater tries to create a folder in my Documents folder, but because of a permissions problem (I’m on a managed university Mac) it is unable to create the folder. I’ve had other software fail for similar reasons.

1 Like

Ah, yes that would make sense. When the update is downloaded it’s placed in a folder called “Synthesizer V Downloads”, which is separate from the normal installation and user files folders.

On Windows this is at C:\Users\<user>\Documents\Synthesizer V Downloads.

On Mac I’m not sure the exact path… I know that some files are saved in /Library/Application Support/Dreamtonics (settings, scripts, dictionaries, etc), so perhaps the download path would be /Library/Application Support/Synthesizer V Downloads, but that is a guess.

1 Like

I bet that’s it. It’s trying and failing to create “Synthesizer V Downloads” in my Documents folder. Next time there’s an update I’ll try creating that folder and see if it works. Thanks for your help!