I haven’t seen this error before, but you may also want to reach out to Dreamtonics directly ([email protected]) for help troubleshooting. If you’re able to turn on (or off) a VPN that might also provide a quick fix.
As a workaround you can always get the latest installer directly from Dreamtonics (Dreamtonics Download). After downloading it you can simply run the file to update your installation.
Thank you! I didn’t realize that I could download the installer from Dreamtonics even though that’s not where I purchased it! I was able to successfully update.
My theory is that the updater tries to create a folder in my Documents folder, but because of a permissions problem (I’m on a managed university Mac) it is unable to create the folder. I’ve had other software fail for similar reasons.
Ah, yes that would make sense. When the update is downloaded it’s placed in a folder called “Synthesizer V Downloads”, which is separate from the normal installation and user files folders.
On Windows this is at C:\Users\<user>\Documents\Synthesizer V Downloads.
On Mac I’m not sure the exact path… I know that some files are saved in /Library/Application Support/Dreamtonics (settings, scripts, dictionaries, etc), so perhaps the download path would be /Library/Application Support/Synthesizer V Downloads, but that is a guess.
I bet that’s it. It’s trying and failing to create “Synthesizer V Downloads” in my Documents folder. Next time there’s an update I’ll try creating that folder and see if it works. Thanks for your help!