Last year ,2022/05 , I upgrade my old 2015 iMAC to newest OSX 12.6.2 ,
and update SV Editor to V.1.6.1,then SV Edtitor Crash , always stay in first loading pages,
show me the “rainbow circle”.
Even I download the newest SV Editor installer ,reinstall again again again,
I could not solved this issue , forever loading …rainbow circle.
So , I only things could do is to Re-install OSX , and Re-install SV Editor ,
And it work!
So I temporarily solved the problem
This year 2023/01, again
I upgrade SV Editor V1.8.0 on OSX 12.6.3,
I got forever rainbow circle again.
So , I do the same way, to Re-install OSX and Re-install SV Editor ,
Fine ,It work again,
And last month , I bought a new MAC M1,
Yesterday I bought a new library Feng-Yi,and would like to install in new MAC M1,
And I could not activated my SV Editor 1.8.1 in new MAC M1.
Finally , I realize that the activation times been calculated over an over , even only in one same Computer (because reinstall OSX),
So I need to reset my activation code , who should I contact ?
And I will give some suggestion about this issue ( it may happen again again)
Would you consider that to remember the computer hardware’s code such as Device MAC?
then you will be understand this is reinstall in same computer , to avoid calculating over and over.
(Why not de-activated ? Because the SV editor is no longer access into…)
Would you consider authentication through the cloud, such as iLok?
Would you to add an E-Mail customer service with a receipt ?
Because I email to customer service for these issues, and I hope could understood how’s going.
Even now, I don’t know if Dreamtonics received my request email about resetting the activation code?