When selecting Voicebanks, note data disappears

Hello! I’m very new with Synthv so this is probably a user error on my part but I’m really struggling. When I import certain VSQx files, they show up just fine, with tuning and pitch data included. But when I select a voicebank to voice the notes, the tuning data (The gray waves underneath the green notes) suddenly disappears and there’s no audio, not even the default piano roll noises. Is there any way to correct this? Thanks so much!

This situation is like entering lyrics that the voicebank does not support.
(Translate with a translator)

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