Hi Dreamtonics team,
I hope you are well…
I purchased Kevin in April 2022, and ANRI much earlier. I have been using them successfully until I noticed today that both products all of a sudden appeared as “not activated” in my Synth V today. This is on the same unchanged computer - all my other sound banks (Eleanor, Natalie, etc. do not seem to be affected).
I re-activated the voice banks using the original serial numbers, but as both seem to have an activation limit of 3, I would like to see my original count restored, as I don’t want to be in a situation where I need to do this again, and run out of activations.
Can you help?
Also, can you give me any insight as to why my activations might have been lost?